FAQ
Subscription & Auto-Replenishment
What is a subscription?
When you opt into Try Before You Buy, you're also starting a monthly subscription. If you keep your product, you'll automatically receive a new full-size product every 30 days.
When will I be charged again?
Once your 14-day trial ends and you keep the product, your next charge will happen 30 days later. That's when your next full-size product ships.
Can I skip or cancel future deliveries?
Yes — after your first full payment, you can cancel, pause, or update your subscription anytime by reaching out to customer service.
How do I change my subscription preferences?
Contact customer service — we're happy to help with skips, pauses, or changes.
Shipping, Orders & Billing
How does shipping work?
We ship across the U.S. via standard shipping. Most orders arrive in 3–7 business days. If there's a delay, just contact us — we'll make it right.
What payment methods do you accept?
We accept all major credit and debit cards.
What is a preauthorization?
Before shipping your order, we place a temporary authorization hold on your card to verify your payment method. You're only charged after the 14-day trial ends (unless you return the product).
Can I use discount codes with Try Before You Buy?
Promo codes cannot be applied to trial orders at this time.
Can I edit or cancel my order?
Once your order is placed, it processes quickly and can't be edited. If you need help, email customer service as soon as possible.
What if my order is incorrect or damaged?
Contact customer service and we'll fix it right away.
What if my order is lost or delayed in transit?
Reach out to our team and we'll investigate the issue and make things right.
Returns & Refunds
How do I start a return?
Email customer service within 14 days of delivery. We'll guide you through the process. Returns must be initiated before your trial ends.
How long will it take to get a refund?
Once we receive the return, refunds are typically processed within 5–10 business days.
Can I return subscription (non-trial) orders?
Yes, unopened products from your subscription can be returned within 14 days of delivery. Contact us to start a return.
Still Have Questions?
How do I contact customer service?
Email customer service at support@xv1.co within 14 days of delivery. We'll guide you through the process. Returns must be initiated before your trial ends.